Support
Introduction
Erudine is committed to providing all its customers with the highest level of support.
Our comprehensive support system can be accessed in a number of ways, which are detailed below.
Every client’s Service Level Agreement is individually tailored to meet specific support requirements, from 9-5 to 24/7. Our team of analysts and account managers will ensure any issues are resolved swiftly.
Below you can find links to specific support areas, including the regularly updated Knowledge Base, training guides and instructions on contacting the Erudine support team.
Contact the Erudine Support Team
For existing clients with a support and maintenance agreement, either log-in to the Erudine Support Portal or contact the support team by phone or email to raise any Incidents or Change Requests directly with Erudine.
Our Knowledge Base is constantly being updated with the latest "how to" guides and FAQs, You can browse the articles to get an overview or search for a specific area of information.
Provides you with a link to both the evaluation and full versions of our current release.
Provides you with details of what our licences cover and how to obtain a licence that suits your requirements.
Links to a section of our Knowledge Base containing the current training guides for the Erudine Behaviour Engine.
