To access the Knowledgebase, simply follow the link below. If you are not a registered customer, you can still view the Knowledgebase by entering as a guest. Simply enter 'guest' as your user ID and password.
The Erudine online Support System lets customers raise new support cases and manage their existing cases. To access the Support System you will need a user ID and password. If you are unsure about these details or you do not have them, you can contact the Support Team.
How to log a support case
- If you are entering the Support System from the Erudine support website click on the relevant link to take you to the Support System log-in page.
- Enter your user ID and password at the log-in page (see below). If you do not have this information you can contact the support team.
- Once you are logged in to the Support System, use the left-hand menu to navigate to the Customer Service section. You will arrive at the case summary screen (see below).
- To amend your support case information and add new support cases, click Edit and then click Create customer service case.
- The Customer Service Case Wizard dialog box will appear (see image). Use the drop-down menus to define the type of case you are raising in the Support System.
- The Customer Service Case Wizard will then prompt you to enter the specific details of your case (short description of the case, what has happened etc.).
- Your case will now appear in the case summary screen as an outstanding service. You can come back to this screen to review your case and view its status at any time until it has been resolved.